Dylan has to deliver a package to one Ms Jones in the next one hour. However, he seems to have misplaced the recipient’s address. In a jiffy, he reaches for his smartphone and keys in a question to the chatbot on his employee communication app: “Delivery address of package 5542?” The chatbot, powered by natural language processing (NLP) and machine learning algorithms, does a great job of recognizing what Dylan wants and scours through the thousands of names and addresses in the database. Within a second, the “digital assistant” spews the correct address. Calling up the office to get the address from Dylan’s human colleague most certainly would have taken more time.
Meet artificial intelligence (AI), your new digital colleague. Together with human intelligence, it is creating a world of possibilities in employee productivity. According to a report, 70% of corporate executives are making significantly more investments in AI technologies than before. 55% of them plan to use machine learning extensively. Parallely, the global spending on cognitive technologies and AI is also on the rise. This means the future of the workplace is going to be smarter, and employees more productive.