An 80-year-old resort popular for its championship golf course and spa, Grand View Lodge (GVL) faced ongoing communications challenges among its 900 employees. As with many hotels, most of its employees were dispersed, working “in the field,” and didn’t have a corporate email address. As a result, it was hard for management and human resources to reach employees with timely communications. Further, employees were resorting to public messaging apps to communicate with each other – putting sensitive company information at risk. The hotel needed a secure way to enable real-time corporate and peer-to-peer communications that was easy for staff to use in the field.
The large resort was also being hampered by limited employee access to its Property Management System (PMS) software, the central hub for managing all operations. Because only the front desk had access to the PMS software, it had become a bottleneck for various departments such as housekeeping and maintenance, whose employees were unable to access information or update tasks. These delays also prevented real-time visibility into daily operations. The resort wanted a more responsive system that allowed broader task-based access for specific teams.