To win in the marketplace you must first win in the workplace. ~Doug Conant
Employee Experience (EX) is the measure of how workers feel at every stage of their journey with an organization.
Why is this important?
Today’s job market is competitive and is rife with attrition. The gig economy is booming. Workers are vocal about their rights and aware of what they want.
By virtue of it impacting profits and customer satisfaction, employee experience management has earned a seat at the table. New teams and specialities are being formed around this metric.
An employee experience manager is becoming a more popular job title in big organizations.
No longer can your business growth strategy be cut and dry. Ignoring intangible metrics like culture and experience is a recipe for disaster.
Addressing work culture is crucial to a business’s potential to survive crisis and disruption.
Good work culture results in 25% more profits.
Disengaged employees cost American businesses approximately 500 billion dollars.
Businesses want to see a tangible benefit from their investment in EX.
This will be visible by measuring the return on investment (ROI) from EX initiatives.
Measuring ROI of factors like EX, communications and so on is not an exact science.
Nonetheless, it is something that cannot be avoided.
This blog gives you a brief insight into measuring and improving ROI of EX. You will also get an overview of the importance of EX in frontline industries. In conclusion, is an insight into how technology and a mobile intranet solution help you enhance the EX and culture of your workplace.