Unsecure internal communication has emerged as one of the most vital threats to any business. The recent hacking into Deloitte’s sensitive internal emails shows how sensitive communication is to improper security.

Why should you ensure secure internal communication in your organization

Unsecure internal communication has emerged as one of the most vital threats to any business. The recent hacking into Deloitte’s sensitive internal emails shows how sensitive communication is to improper security. The breach is expected to have exposed a large set of data about the company and its high-profile clients including usernames, passwords, health data, IP addresses, along with confidential emails. Last year, such instances took a heavy toll on businesses. The global average cost of a data breach in 2017 was $3.62mn and the average cost of each stolen sensitive record was tipped to be $141. These are serious numbers, something that businesses cannot afford to incur for a long time.

The need for secure communication

Securing internal communication is becoming more and more important and indispensable for organisations today. There’s more data shared than ever before, and along with it come rising cyberattacks and security threats. No wonder internal communication compliance is getting stricter by the day.

There is a greater need for secure communication in workplaces that engage non-desk workers. Around 80% of the global workforce today is deskless and a growing number of them connected through IM. So, there’s a massive amount of sensitive official data handled by on-the-go workforce daily. Any data leak or hack will cost the company dearly – in terms of both expenses and reputation.

There’s a spike in organizations using consumer IM apps (like WhatsApp, WeChat, FB Messenger) as employee communication tools. Today, 35% of WhatsApp users leverage the platform to share sensitive business information and documents. Of course, it’s fast and productive. But it is equally unsecure. With consumer chat apps, vendors own the data. Protecting business messages and shared files turns a challenge. These public apps don’t give organizations the power to control, monitor, and scale company communication. There is also no way to retrieve data while using commercial communication apps. You can’t connect consumer apps to your business systems, integrate with your UC tools. It doesn’t offer any data compliance and leads to Cross Industry System Risk. Safety is compromised as a result.

The benefits of security

With enterprise IM apps that boast robust security, company data stays within the company itself. Thanks to remote wipes and data revocation, security is not a threat even after non-desk workers resign. Remember, we are living in times when a mammoth 5 billion records are lost or stolen every single day globally! Strong security in IM networks ensures valuable customer data is not leaked or lost. Also, since multiple device and cloud adoption is peaking, a robustly secure communication app ensures seamless shift between devices while exchanging information on the cloud. Secure enterprise IM apps stick to internal security guidelines and enable the company to own, monitor, and manage data.

The road ahead

Security is becoming less of a checklist item and just another layer to add. It is a well-thought out part of organizational strategy now. Security is one of the top technology initiatives driving IT investments, almost equal to cloud computing and big data analytics. In two more years, the worldwide spending on information security is expected to top $113 billion. And a large portion of it is expected to be spent on security for IM apps engaging the desk and non-desk workers alike.

Security should be sustainable, not sporadic. The CIOs should lead the charge and incorporate a strong internal communication strategy and compliance in the organization. They need to introduce security as a part of workplace culture and work practices. The stepping stone is organizing awareness sessions and then ensuring stronger E2EE and protection from cyberattacks. There should also be prompt and effective troubleshooting and advisory teams in place.

Groupe delivers where it matters the most. The employee communication app is strongly focused on security and delivers a safe experience for organizations trying to loop in their non-desk workforce. With its data revocation and remote wipe features, secure offboarding becomes an easy task. The platform’s bank-level security and 256-bit AES lets your internal data stay within the confines of the IM network. With Groupe, rest assured, your company’s internal communication is in safe hands.